Terms and conditions

Operator

The apartments are let by two companies. Your host is the company whose apartment you book.

Skalka, Medvědín

B2B Europe s.r.o., Občanská 1170/31, 710 00 Slezská Ostrava, Company ID: 24803073

Velká and Malá Stolová

Kalte Miete, s.r.o., Kosmonautů 1237/35a, 736 01 Havířov-Podlesí, Company ID: 21196109

Cancellation policy

• Free cancellation up to 5 days before arrival.
• 100 % of the booking price if you cancel less than 5 days before arrival.

Prices and services

Indicative prices of accommodation and any additional services are given in the host’s promotional materials (website, brochures, etc.). The price binding for the guest is the one stated in the accommodation voucher (the voucher). The scope of agreed services and prices is defined by their breakdown in the voucher. The host may change the agreed terms of the stay in situations beyond their control (e.g. force majeure).

Cancellation by the guest

The guest may cancel the booking at any time before arrival. Cancellation must be made in writing by e-mail (with a read receipt) to info@domovjanka-apartmany.cz. The date and time the e-mail is sent decide the time of cancellation.

Individual cancellation fees may be agreed for larger groups.

The host will not charge the cancellation fees above if the guest could not use the agreed services for these reasons: death in the family, hospitalisation of the guest or a family member, serious illness, call-up for military service, natural disaster. The guest must provide written proof of these facts to the host within 3 days of their occurrence.

Validity

These terms and cancellation policy form an integral part of the accommodation booking and the accommodation voucher.